FAQs

FAILED TRANSACTIONS & MISSED DELIVERIES:

For all customer services queries: please send a notecard to Angelica Carillon inworld. For failed deliveries (Marketplace), please include the transaction information (for copyable purchases only).

CUSTOM WORK
We’re sorry, but we’re not available for custom work or commissions at this time – this includes landscaping, modifying products and interior design. Suggestions for new products though are always welcome! Please send a notecard to Angelica Carillon with suggestions for future products.

TEXTURES/SCULPTS/MESH
We do not sell our textures, animations or mesh products full perm.

PRODUCT PERMISSIONS
Items are sold with the permissions stated on the Marketplace – we cannot change permissions on any products.

GIFTING
For gifting, please visit us on the Marketplace.

REFUNDS
No refunds or returns on any copyable product, please make sure you are satisfied with a product before purchase, except in the case of accidental double purchase.

PRODUCT ISSUES
Product not working? Please read all instructions notecards thoroughly before contacting us and take all reasonable trouble shooting steps, as most issues are usually answered there.

OTHER ISSUES
We’re not looking for models, rental space, ad space or sponsorships, or staff, thank you for understanding.

STORE POLICIES
Follow this link for [ GENERATION X ] store policies.